Privacy Policy
This policy explains what personal information The Waste Guys collects, why we collect it, and how we look after it — in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Who we are
In this policy, "The Waste Guys", "we", "us" and "our" refer to The Waste Guys (ABN 00 000 000 000), a waste services business operating across Brisbane and South-East Queensland. You can contact us any time using the details at the bottom of this page.
What we collect
We only collect the information we need to quote for and carry out your job. That typically includes:
- Your name and the contact details you give us (phone number and email address);
- The address or suburb where the work is to be done;
- Details about the job — what you're clearing, the service you want, and any access notes;
- Records of our communications with you and the services we've provided.
When you use this website we may also collect limited technical information (such as your IP address and browser type) for security and to keep the site working properly.
How we use it
We use your personal information to:
- Prepare your quote and arrange and carry out the service;
- Contact you about your enquiry, booking or job;
- Take payment and keep proper business and tax records;
- Improve our services and respond to feedback;
- Meet our legal and regulatory obligations.
We will only use your information for direct marketing if you'd expect us to or you've agreed to it, and every marketing message will include an easy way to opt out.
When we share it
We don't sell your personal information. We only share it where it's necessary to do the job or where the law requires it — for example with team members and subcontractors who carry out the work, with disposal or recycling facilities, with our payment and IT providers, or with government bodies where we're legally required to. Where we use third-party providers, we take reasonable steps to ensure they protect your information.
How we protect it
We take reasonable steps to keep your information secure and to protect it from misuse, loss, and unauthorised access. We keep it only for as long as we need it for the purposes above or to meet our legal obligations, then we take reasonable steps to destroy or de-identify it.
Cookies & this website
This website is intentionally lightweight. We don't use advertising trackers. Any cookies or similar technology we do use are there to keep the site functioning and secure. You can control cookies through your browser settings.
Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it's wrong or out of date. Just contact us using the details below and we'll respond within a reasonable time. There's normally no charge to access your information.
Making a complaint
If you think we've mishandled your personal information, please contact us first so we can put it right. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
The Waste Guys
Phone: 1300 000 000
Email: [email protected]
This policy was last reviewed on 28 May 2026. We may update it from time to time; the current version is always the one published on this page.